We’re very sorry to hear about your loss. We understand this is a difficult time, and we want to make it as easy and supportive as possible to notify us.
When you contact us, please have the following details ready. This helps us update our records and make sure no further messages are sent in error.
When you contact us, we will ask you for:
- Your name
- The full name of the deceased
- The deceased’s ACCA membership number (if known)
- Your relationship to them (for example: family member, colleague, friend)
- Your email address (for confirmation and follow-up)
Why we ask for this information
This information helps us to:
- Update our records accurately and sensitively
- Ensure no further communications are sent in error
- Provide a formal acknowledgement letter, if required
How to contact us
Please contact ACCA’s Customer Services team by phone to report a bereavement.
You can find our contact numbers and opening hours on the Contact Us page with phone numbers and opening hours.
We aim to make this process as simple and supportive as possible during what we know is a very difficult time.