When we apply a credit to your MyACCA account, the fees are held for you to use toward future payments with us.
If you have no other fees outstanding, you can request this credit to be refunded back to the source from which the payment was made.
Banks and card providers only allow refunds back to the original card or account. Therefore, in order to process a bank transfer refund, the account used to make the payment must be the same as the one we transfer the funds back to. The account must also be in your own name.
If your original payment card or PayPal has expired, you can request a refund to your bank account using the bank transfer form. If your card or PayPal is found to still be valid, your refund will be sent there.
To apply for a bank transfer refund, please provide the following so that we can complete your request as quickly as possible:
- The amount you are looking to credit back to your bank account
- A completed bank transfer form - these are available under 'Finance forms', selecting the UK or International version, as appropriate to your location
- Please be advised that laptop/desktop browser is recommended in order to access and complete the form, PDF-editing functionality may be restricted on mobile platforms
It’s especially important that you complete the relevant bank transfer form accurately and fully so that there is no delay in processing your refund request.
To submit your bank transfer request, select the contact us button and provide the information listed above. Please make sure you upload the completed bank transfer form with your message for our team to process.
Please note, goodwill credits are intended for use towards future payments, therefore are not refundable.
Contact Us
If you have any further questions or need extra support, please use the Contact us option below to get in touch with our team.