To help us process your refund request, please make sure that:
You still have the card you originally used for the payment
The card is active (not expired)
Refunds can only be made to:
The original cardholder
The original method of payment
If we apply a credit to your MyACCA account, the amount will be held for you to use toward future payments.
If you have no other fees outstanding, you can request for this credit to be refunded to the original card or account. Please note:
Banks and card providers only allow refunds to the original card or account.
Credits applied as a goodwill gesture are not refundable to a card.
Expired payment cards
If your card has expired, you can ask for the refund to be transferred to a bank
account. Please open a new case using the button below and upload a
completed bank transfer form. These are available under 'Finance forms', select the UK or International version, as appropriate to your location.
Contact Us
If you have any further questions or need extra support, please use the Contact us option below to get in touch with our team.