• Login credentials: Make sure you’re entering the correct username and password. Please note that SNA access is restricted to the exams coordinator or administrator, invigilators do not have access.
• Installation on multiple machines: SNA should only be installed on one computer. If you need to switch devices, please uninstall SNA completely from the current machine before installing it on another.
• Error messages: If you’re receiving a specific error message, please refer to the Troubleshooting Guide which can be found in the online administration system for detailed steps on how to resolve the issue.
If the problem persists, please use the Contact Us option below.
Contact us
If you have any further questions or need extra support, please use the Contact Us option below to get in touch with our team.